Software as a Service (SaaS) is a relatively new concept in the world of computing. It allows users to access applications over the internet, rather than installing and running the software on their own computers. Salesforce is widely regarded as the first SaaS provider, having been established in 1999. Since then, the SaaS industry has grown exponentially, with hundreds of companies now offering software as a service. Salesforce remains the oldest and most successful provider, and it has become a multi-billion dollar business. The company has placed a great emphasis on customer service and innovation, which has enabled them to stay ahead of the competition and remain the go-to provider for businesses looking for SaaS solutions.

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